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Following the shootings in Munich on Friday 22nd July, and the bombing in Ansbach on Sunday 24th July, the team at Insurancewith would like to extend our deepest sympathies to all of the people and families involved in these incidents.
If you are in Germany now
Keep in touch with your tour operator and follow any advice from German security authorities.
If you have sought medical attention, please contact our emergency team, Emergency Assistance Facilities, on +44 (0)203 829 6745 as soon as you can, so we can liaise directly with your doctors and family.
We completely understand that this event may have left you wanting to return home early, in this instance you should contact your Travel Agent or Tour Operator to see if they can assist you. In the event that they are unable to help, please contact our claims team, Travel Claims Facilities, directly on +44 (0) 203 829 6761 to discuss how we can help.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
Travel insurance policies do have very specific terms and conditions, especially with regards to terrorism. However we have spoken to our insurers, who are very sympathetic to this situation, and they have promised to ensure that all claims are considered as compassionately as possible and based on the individual circumstances involved.
If you have booked a trip to Germany
We appreciate that following the recent events you may not wish to travel now, so you should liaise directly with your Tour Operator or Travel Agent to arrange either cancellation or a change in travel dates. Please note, Insurancewith will be more than happy to change the dates on your policy (with no administration fee), if this is the option you decide to take.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
Most travel insurance policies will not provide cover for cancellation due to terrorist activity, as this should be covered by your Tour Operator or Travel Agent. Unfortunately, this means Insurancewith will not be able to cover cancellations due to this event.
If you require any further information, you can visit the FCO website or contact Travel Claims Facilities directly to discuss an Insurancewith claim on +44 (0) 203 829 6761. You can download a claim form by visiting our Claims page.