Coronavirus Update & FAQs

We are currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here: FAQs

Need Help?

If you have any questions or queries related to Insurancewith or retrieving your quote, you can contact our specialist team of customer service advisors by calling 0333 999 2679 or by completing our online contact form. Our customer service centre is available Monday to Friday 9am-6pm and 9am-5pm on Saturdays.

You can email us at or request a callback.

If you need help with a claim or an emergency medical issue, simply hover over the ‘Help Centre’ tab at the top of this page and you will see the contact numbers for both departments, and a download button for claims forms.

Alternatively, if a live chat operator is available to chat, you can contact us by clicking on the Live Chat button at the side of the screen, or write to us at:

1 Tower View,
Kings Hill,
West Malling,
ME19 4UY.

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