Travel Insurance Facilities Plc (tifgroup) specialises in administering and providing travel insurance policies. Our travel insurance cover is underwritten and provided by Collinson, operating on behalf of the insurer: https://www.insurancewith.com/our-insurer/. Please see below for our services.
How to make a claim
Within your policy wording there is a section on how to make a claim. Please click here to find out more about the process and what information is required to support your claim. You must report all incidents that could give rise to a claim as soon as you are aware of the incident, most importantly in the event you need emergency medical attention abroad, you must contact our appointed Emergency Assistance team.
The policy wording will provide you with information on what we will pay for in the event of a claim and/or situations which are excluded from cover. Therefore, please ensure you have read your policy wording within the 14-day cooling off period or call our helpline to clarify what you’re covered for. We will help you with all your questions.
Cooling Off Period
If you feel that the policy you purchased is not to your satisfaction and provided you have not travelled and/or made a claim and you are within the 14-day cooling off period, we are happy to provide a full refund of the premium you have paid.
Cancellation of Policies
In the event, you wish to cancel your policy after the 14-day cooling off period and considering there has been no claims on the policy and/or you have not travelled then please see below:
For single trip policies purchased prior to the 17th January 2022 – If we agree to refund, then we will refund 50% of the total premium you have paid (including any additional premium charged for an existing medical condition).
For multi-trip policies purchased prior to the 17th January 2022 – If we agree to a refund, then we will refund 1/12th of the total premium you have paid, for each full calendar month remaining on the policy from the date of cancellation (including any additional premium charged for an
existing medical condition).
For single trip policies purchased after the 17th January 2022 – If we agree to refund, then we will refund 75% of the total premium you have paid (including any additional premium charged for an existing medical condition), but no refund will be provided if a trip has already started.
For multi-trip policies purchased after the 17th January 2022 – If we agree to refund, then we will refund a % of the total premium you have paid, based on the number of months the policy was live before cancellation (please see below table)
We reserve the right to give 7 days’ notice of cancellation of this policy, without refund, by recorded delivery to you at your last known address in the event of the following circumstances; fraud, suspected fraud, misleading information or deliberate misrepresentation, abusive behaviour to any of our staff or agents.
How to make a complaint
Customer centricity remains of paramount importance to us. If any of our customers are dissatisfied we abide by a complaints procedure to ensure they are treated fairly. If you wish to register a complaint and/or request a copy of our complaints procedure please contact us either:
In writing and address it to: The Customer Insights Manager, Insurancewith, 1, Tower View, Kings Hill, West Malling, Kent ME19 4UY
By telephone: 0333 005 1067
By email to firstname.lastname@example.org
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS web site at www.financial-ombudsman.org.uk.
Unless stated otherwise in the documentation we have provided to you, all quotations for new insurances are valid only for a period of 7 days from the date of issue.
You should be aware that quotations may change or be withdrawn if the information given to us or your insurers in proposal forms or declarations differs from that provided at the time the quotation was issued.
Access to and use of this Internet Web site (referred to as this “Site”) is governed by the terms and conditions set out below, as well as any applicable laws, statutes, ordinances and regulations. By browsing, visiting or otherwise accessing or using this Site, you agree to abide by the terms and conditions set out below. As used in this Site, the term “tifgroup” is intended to include Travel Insurance Facilities Plc and its respective divisions, subsidiaries and affiliated companies.
The information contained in this Site has been prepared solely for the purpose of providing information about travel insurance products and the services it offers.
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