COVID 19: We've Updated our Sapphire and Platinum Products with NEW Coronavirus Cover. Find Out More

Contact us

If you are an existing customer, and want to know how coronavirus affects your policy or claim, please visit our dedicated FAQs page.

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here

To find out about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

Amend Policy Dates

Cancel policy

At Insurancewith, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

Customer Service

Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

If you want to start a claim, or have a claims query, please scroll down to our Claims contact form to get in touch with the relevant team.


24-hour Emergency Assistance 


If you need to make a claim on your gadget cover or end supplier failure cover, contact details are below this form.

For all other claim queries you can contact the travel claims team using the contact form below:


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