0203 829 3875
Mon-Fri 8am-8pm & Sat 9am-5pm

Contact us

Insurancewith strives to provide great customer service but sometimes we experience high call volumes, so we have created the list below to help our customers reach us quickly and easily, helping you find out the information you need without waiting on the end of the phone.

If you are trying to reach us, the alternatives listed below may help you with your query quicker than calling our team.

    • If you would like a new quote, you can get a quick and easy one online (with our exclusive 15% online discount) here.
    • If you already have a quote, and would like to retrieve it, please click here.
    • To view our policy wordings, please follow this link.

To view our Frequently Asked Questions, please click here.
Whether you need to make changes to your policy or need to know what destinations are covered under your policy, we have everything covered here.


Chat to an advisor instantly
Throughout office hours, you can speak directly with a member of our team by pressing the Live Chat button on your screen. If you’re having trouble with the medical screening section of your quote, a member of our team will guide you through the process.


Customer Service Team
For general queries, you can call us on 020 3829 3875 and hold before speaking to an operative, or you can speak directly with a member of our team on Live Chat, by pressing the button on your screen.


Email us
If you don’t want to wait on the phone, you can email us using the contact form below, where a customer service advisor will get back to you as soon as possible.


We are currently experiencing very high call volumes. Our customer service team are doing their utmost to help everyone with their query, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

24 hour Emergency Assistance Service

  • To speak to a member of our 24 hour Emergency Assistance Service, please call us on 
    0203 829 6745.
    Please do not call this number if you do not need the 24 hour Emergency Assistance Service, as there are people who need the emergency support offered by this service that could be trying to get through.


  • If you are making a claim under the travel section of your policy: Please contact Travel Claims Facilities on 02038 296 761, or email a member of their Claims team at claims@tif-plc.co.uk
  • If you are making a claim under the gadget section of your policy: Please contact Supercover Claims on +44 (0) 2037 949 319
  • If you are making a claim under the trip disruption section of your policy: Please contact MGACS Claims on +44 (0) 203 540 4422 or email a member of the team at claims@affirmainsurance.com

We would like to sincerely apologise for any delays or inconvenience caused by our busy phone lines, but we can assure you our team are endeavouring to answer your call or query as quickly as possible.

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