• You can cancel your policy online by clicking here
• You can amend your policy dates online by clicking here

Create your FREE Customer Area account to view, download and resend your policy documents whenever, wherever!

Customer Area

If you have a question about Insurancewith or our products, you may be able to find the answer in our frequently asked questions section. FAQs

If you don’t find the answer to your question on our FAQs page, you’ll be given the option to live chat or email a member of our customer services team.

Live Chat – Contact us via our live chat function Monday-Friday 9am-6pm. Click Live Chat to start a chat.

Insurancewith Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
Kent,
ME19 4UY

If you would prefer to speak to a member of the customer service team, please call 0333 005 1066 and hold the line to speak to an operator.

Live Chat –Contact us via our Here function Monday-Friday 8am-6pm

We are open 8am-6pm Monday-Friday and 9am-5pm Saturday-Sunday.

(On Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

If you’ve already got a quote or policy with medical conditions declared, and you need to make a change, please call us on 0333 005 1066

For all policies purchased prior to the 17th January 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively, you can email tifg.tiga@taurus.gi.

For all policies purchased on or after 17th January 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on +44 (0) 333 005 1068

If you need to make a claim for End Supplier failure, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.

For all policies purchased prior to the 17th January 2022:

To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

For all policies purchased on or after the 17th January 2022:

Please use the number below and we can help you start your claims process

0333 005 1068

For all other claims queries, please call +44 (0) 333 005 1068 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

To speak to a member of the emergency medical assistance team please call +44 (0) 333 005 1069, the team is available 24 hours a day, every day of the year.

For more details around our complaints process and submitting a complaint, please visit this page.