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Travel Insurance Facilities are devoted to protect and respect your privacy.
The policy sets out the different areas where user privacy is concerned and outlines the obligation and requirements of the users, the website and website owners. Furthermore, the method the website processes, stores and protects user’s data and information will also be detailed in this policy.
The policy below outlines our practice and views in regards to your personal data and how we will process it. The information below will provide you the opportunity to validate consent, exercise your rights and ultimately decide whether or not to consent to the method we use. This can occur if you visit tifgroup website, telephoning the call centre, purchasing a policy or making a claim under the policy.
The website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website acts in accordance with all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about user’s interaction and usage of the website. This allows the website, through its server to provide the users with a tailored experience within the website.
Should users wish to deny the use and saving of cookies from this website onto their computers hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Whilst using our website, software applications or services, you may be required to provide personal information, for example:
We will use this information to administer our website, application, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation. Further, by providing telephone, fax and email, you consent to tifgroup contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you, deprived of any remuneration.
Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at email@example.com or write to us at:
The Information Officer Travel Insurance Facilities Group
1 Tower View
You may also choose to restrict the collection or use of personal information in two ways. When you are asked to fill in an application on the website, you may untick the box asking to use your information for direct marketing purposes.
tifgroup collects information in three possible ways:
A. When you directly give it to us (“Directly Provided Data”)
When you fill in forms on the website, purchase our products or communicate with us by telephone, email or otherwise, you may choose to voluntarily give us certain information- for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it. In addition, if you are the lead traveller on a policy who is purchasing the policy on behalf of your family, couple or group, you will be responsible in obtaining consent in order for us to process their personal data.
B. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smart phone.
C. When you visit our site we may automatically collect information
tifgroup will not retain your personal information longer than necessary. We will hold the information for a period where the purpose is in existence, for example when your account is live or when needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support- related reporting and trend analysis only. If legally required or if it is reasonable necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after your quote or policy has expired for us to provide the services to you.
We will collate personal information if you use any of the websites we incline to operate or through other services we provide. In these circumstances we will inform you when such information is collected and equate the information with the data on the website to narrow our marketing audiences. We work closely with third parties to obtain personal information for instance, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.
We may share your personal information with any members of our tifgroup, in other words our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
All information that is provided is stored on our secure servers. Any payment transactions will be encrypted. We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
We will do our best to protect and keep your information wholly secure. Despite our efforts to keep your information secure we cannot guarantee the security of the data transmitted to our site; any transmission is at your own risk. Therefore, ensure your protection wall on your computer is constantly updated. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.