If you are unfortunate enough to need to make a claim on your policy, the Claims Team will make sure that your claim is dealt with efficiently and fairly, based upon the terms and conditions set out in your policy wording.
Below we’ve pulled together some information to help you through each stage of your claim, to make it as easy for you as possible.
If you purchased your policy after the 17th January 2022,the below applies to your policy:
It’s quick and easy to tell us about your claim – it only takes a few minutes and you can do it at any time that’s convenient for you.
If you feel like you’re missing something, don’t worry – you can ask us anything about your claim, and we’ll guide you through the process.
The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here
Our online claims portal is available 24/7, with an immediate decision available for certain claims.
When making a claim for anything other than emergency medical expenses or curtailment, please see below:
Our Claims Team:
You can speak to someone by calling 0333 005 1068.
If you purchased your policy before the 17th January 2022, please refer to your policy wording document for the process you need to follow when making a claim. Claims forms can be found below:
First things first – to start your claim, you will need to send us a fully completed claim form. You can download the relevant forms by clicking below.
Please contact the Taurus Claims Team by clicking here or via email: firstname.lastname@example.org.
– If you need to make a claim and you purchased your policy after 1st May 2019 please email email@example.com or you can call the IPP claims team on +44 (0) 20 8776 3752
– If you need to make a claim on your financial failure policy and you purchased your policy prior to 31st April 2019, please email firstname.lastname@example.org or call +44 (0) 203 824 0705 and press 2 to speak to the MGACS claims team.