Customer Testimonials

My husband has neuroendocrine cancer he’s had 2 major surgeries for his cancer we both have other medical problems we love cruising and haven’t been able to go away due to our illnesses and getting insurance but thanks to Insurancewith we now have insurance so hopefully can go away with all our medical conditions including cancer covered Julie was lovely and we rang her to just check a couple of things we were not sure of and she reassured us that it was all fine and changed a few bits that were wrong on our original quote.
Thank you Julie you really made us feel at ease and we both felt very comfortable talking to you thanks for your reassurance as I worry and your patience xx

Mrs T Whitehead

The service was very good and part of the cost for the policy goes to cancer charities

My husband has terminal lung cancer and we are keen to travel as much as possible before his health deteriorates too much. We spent a long time looking around for suitable cover.

Some insurance just seemed too cheap, from generic insurance companies, others were very expensive. In the end we have used a company set up by an insurance professional who also suffered from cancer.

The service was very good and part of the cost for the policy goes to cancer charities as well. Many companies require letters from doctors or nurses and this itself can seem like an additional barrier to actually being able to go on holiday.

I hope other families don’t have to spend as much, and effort, as we did looking for safe and secure insurance for loved ones who are ill but would really like a holiday.

Mrs M, Norwich

We were amazed

I was diagnosed with cancer last year and the only thing to keep me going apart from my loving family and friends was the holiday we had booked for Sorrento in May this year. It wasn’t until I was talking to other members of my family that I realised that our yearly travel insurance wouldn’t cover me since my recent operation and current illness.

We never thought that our plans would be ruined by ridiculously high insurance quotes until we were recommended Fiona Macrae’s Companyinsurancewith. We were amazed that for a single trip it only cost us £26.00. The health screening question were easy to answer and within no time the insurance details were forwarded to me.

The holiday was a good tonic for us all especially knowing I was adequately insured if I should have a relapse whilst away. I am doing well and have recently booked another holiday for April next year and will of course be getting in touch with insurancewith again.

A big thank you to Fiona and her staff at Insurancewith for making it possible for us to enjoy and afford our holidays again.

Mrs L., Suffolk

Speedy efficient and sensitive

I just wanted to thank you for insurancewith‘s speedy, efficient and sensitive handling of my request for travel insurance to America. As I’m sure you know, many so-called ‘specialist’ insurers are unwilling to consider quoting for people with secondary cancer. I had actually given up on the plan to visit friends in America, after being given a starting price of £1000 by the one company who would consider insuring me – that was over twice the cost of my flight!

After hearing Fiona Macrae from insurancewith talking on “Womens Hour”, I decided to have one last try, and to my absolute delight, not only did insurancewith agree to provide cover, but quoted £300. I have now returned relaxed, brown and happy and I have already recommended you to friends in the same situation as me, so thanks again.


What would cancer sufferers and others with medical conditions do?

What would cancer sufferers and others with medical conditions do without the help of people like Fiona Macrae and her wonderful staff. I tried for several months to get a reasonable quote for holiday insurance with the usual stress of either being told that I could not have cover for my condition (Bladder Cancer) or the quote was high enough to cause me to think that I should just stay at home.

After reading an article about Fiona I got in touch and was surprised that she personally replied back. I contacted her staff and was delighted to speak with someone who made me feel that I had the right to travel insurance even with my medical history.

The questions were exactly for my condition and the quote was really great, that I booked straight away, and I have two days later received all the necessary paper work. Well done insurancewith long may we have contact and I hope you soon will be able to offer clients Annual Trips as well. I will certainly recommend your Company with pleasure.

Mrs J G

Our trip was problem free

I suffer from myeloma (bone marrow cancer) and my husband has high blood pressure and an irregular heart beat. In both cases the conditions have been under control with medication for several years. Our daughter and her husband live in Singapore and last Christmas offered us the air fare for a three week visit this year after my latest chemotherapy treatment. We never dreamed that our plans would be thwarted by problems obtaining insurance. We couldn’t get anything we could possibly afford; quotations were in the region of three thousand pounds!

The article in The Daily Telegraph on Tuesday, March 30th, “Too sick to insure..?” came to our attention and we contacted insurancewith. The rest is history: we have recently returned from a wonderful three week holiday. The insurance cost us just £480, and as our trip was completely problem free we did not need to claim anything, so everyone was happy. The company’s risk paid off and they made their profit, and we had that peace of mind which meant we were free of those worries which would have spoilt our holiday if we had been forced to risk travelling without insurance. Now that I am on my next course of treatment, I have all those wonderful memories to cheer me up and also able to visualise my family in their own environment as well as being able to chat face to face with Skype.

We are exceedingly grateful to insurancewith and have already written to the Daily Telegraph and sent notices to our GP surgeries and my hospital unit advising other patients of our experience. If we are lucky enough to have another chance to travel, we shall know where to go!
Yours, very thankfully,


Thank you so much for your tremendous service

Dear Miriam (Customer service centre staff)

Thank you so much for your tremendous service in providing travel insurance for our daughter and her children. You were so professional, compassionate and wonderfully kind.

It has made such a huge difference to their lives. They had a holiday of a lifetime one they will never ever forget. It did our daughter so much good, the warmth, gentle snorkelling was natural physo and eased some of her aches and pains caused by radiotherapy.

The holiday gave her, her old confidence back and was a fantastic distraction. School said how much the children have benefited from the fabulous break, they are refreshed and revitalised.

I can’t thank you and insurancewith enough for all you did for us. I can’t recommend the company highly enough and have told several people about you.



Saved me almost £1460

I was made aware of insurancewith through Patricia Peat who runs a wonderful organisation called Cancer Options. I have known Patricia for some years now and I follow her on Twitter. It was one of her Tweets that pointed me (and the rest of her followers) to your company.

I was diagnosed with breast cancer + liver mets in November 2007. In 2009 the liver mets disappeared, I then had breast surgery and have been cancer-free ever since. I walk, swim, eat nourishing food and meditate as often as possible. Quite simply, I’m fit and healthy. I do not present a greater risk to any insurance company. Frustratingly, what happened to me in 2007 hangs above me like the sword of Damocles. I held an annual medical policy pre-2007 but when I advised my insurers of my diagnosis they told me I was only covered for loss of baggage. So I went on holiday without medical insurance: 2008 (Cyprus), 2009 (Egypt), 2010 (Egypt) 2011 (Egypt) and May 2012 (Italy). And not once was I unwell!

The difference with the holiday I am taking in October is that the destination is the USA – to visit my beloved daughter who moved to LA in June. Imagine enduring a 13 hour flight to be denied entry because you don’t have medical insurance. Way too stressful for anyone. So I went on-line to see what comparethemarket had to offer.

The screening process was hideous; it matched neither me nor my medical history. And the best quote was £1560. I felt very depressed. Then, within days, Patricia’s Tweet arrived and the rest is history!

I really am most grateful to you for setting up this Company, not just because it saved me almost £1460 (which is brilliant, of course) but because the ethos of the Company is fantastic.


Professional and sympathetic

I recently got in touch with insurancewith for holiday insurance. I had rang and e-mailed many insurances before coming across your company. Luckily for me Leanne Hall answered my call.

Over the last 2 years I have been suffering with cancer. I still have it. I wanted to go on a trip of a life time to America and Hawaii but was told by numerous insurances that the insurance would either be far too expensive or they just would not insure me. After speaking to Leanne and answering the medical screening questions she said she would call me back with a quote.

Leanne did. She has got me the appropriate cover for my travel and circumstances where other insurance companies could not.

This e-mail is to thank Leanne for her professional and sympathetic approach to my insurance needs. I had almost given up on my trip of a lifetime because of the other insurance companies.

Thank you Leanne Hall for making the whole process easy and without prejudice.


Thank you for setting up such an empathic and efficient service.

I can’t rate highly enough how easy it was to talk about my condition and feel that someone actually understood. And to be given a quote at a very reasonable cost, which I have accepted. I hadn’t had the mental strength to start phoning travel insurance companies before our holiday and had left it till almost the last moment! But your team member was excellent and I will recommend your service to other cancer friends who still enjoy going on holiday although they have cancer. It is so rewarding to be able to go away and ‘feel normal’ and enjoy yourself as you have probably experienced too. It is very reassuring to be able to go away knowing you have cover ‘just in case’.


I was dreading looking for travel insurance after I’d been diagnosed with breast cancer.

Despite having had the tumour removed before travel, the quotes were coming in really, really high. The companies were not understanding of my particular situation. I was advised to try insurancewith, and I was so happy to find that such a company existed.

On top of this, the service I received over the phone was excellent and I didn’t feel that I was speaking to someone just reading a script, plus she asked all the questions to find out my personal circumstances.

VL, Oxfordshire

I was pleasantly surprised when i received a quote for my insurance to New Zealand

I had previously been informed by other companies that i was uninsurable and my wife and i thought  that we were never going to be able to see our grand children except on Skype ,thanks to a wonderful and patient advisor Leanne Hall we have now been taken out insurance for 31days next year. It was a pleasure to speak to someone who wasn’t just filling in. Boxes Thank you.

DR, Hertfordshire

We had a lovely holiday

A couple of weeks ago you gave me some insurance to go on holiday.  We had a lovely holiday thanks to you covering me with everything that is going on, and I was able to have a very lovely holiday.  I would like to thank you very much for your service and I do hope we will be able to use you again later on in the year.  It was all very traumatic for me and you made it very easy and very nice.  Thank you so much for being so helpful, everyone was so kind guiding me through all the medical side of things.  It was all perfect, thank you very much for your help and if I’m able to travel again I will be back with you.

KB, West Midlands

My husband was diagnosed with colon and secondary liver cancer.

After surgical treatment he was well enough to continue travelling. Unfortunately most insurance companies were not interested in insuring him. We were not only delighted that insurancewith met this requirement but actually charged less!! than what he was paying pre-cancer diagnosis for a pre-existing medical condition. We are really pleased with the service we have received but more importantly cannot thank the company enough for insuring patients with a diagnosis of cancer. I work in the NHS and believe that the reason we treat patients is to allow them to get on with their lives and have a good quality of life. What then is the point of this if many insurance companies refuse to understand the facts. This is where insurancewith are leading the field. When the others decide to ‘catch up’ and modernise my loyalty will lie with insurancewith. 1 in 3 people will have cancer so that is a lot of business and custom waiting to be had. Thank you insurancewith for giving my husband back his favourite hobby- travelling.

JR, Cheshire

Just wanted to say a big thank you to you and all your staff for not saying No to Cancer and arranging travel insurance for my Mum.

It meant the world to us as a family, allowing us to go as a family back to our house in Florida for a much needed holiday. After numerous calls to other companies we had given up, Mum and Dad were so disappointed, until you called us back with great news and your quote.

JD, Surrey

You’ve been exceedingly helpful.

You came highly recommended from my Sister in law’s Husband, my Sister in law sadly passed away in March this year having fought a long battle with cancer, they used insurancewith on a regular basis to visit their holiday home in France.  I came to you as my first port of call and couldn’t be happier. I would recommend your company to others as, like myself having had major surgery via an emergency procedure, such a issue changes your life around somewhat. I look forward to my holidays and am careful to ensure that arrange the best insurance cover to travel worry free. A number of businesses simply will not touch people like myself as we are probable regarded as too high a risk. Thank you so much.

PW, Wirral

I am writing to say thank you for the service I have recently received from insurancewith.

Everybody I have spoken to, and had dealings with, has been universally efficient, helpful and sympathetic and made a difficult process much easier and more pleasant than I could have envisaged.  Special thanks to Miriam who had to suffer a long shouted interview with me whilst I was standing in the middle of a windy nature reserve!

I had lunch over the weekend with a number of other Africa travellers, and recommended your company to a couple of people who were dreading the prospect of finding insurance cover, so I hope their dealings with you may be as pleasant as mine.

HM, Suffolk

Following my husband’s recent diagnosis with cancer we decided after his treatment we would like a break abroad, after trying various insurance companies that had been recommended the quotes we were receiving were between £870 and £1400, just for 1 week away!

Thinking we would never get abroad again we didn’t even renew our passports, luckily my daughter didn’t give up and found Insurancewith, their quote for a 10 day break was £119! I actually didn’t believe the quote so I contacted them by phone the next day and spoke to a lovely lady who confirmed the price was correct and went through all the details of the policy.  Needless to say I insured my husband immediately and we booked our holiday, she also reminded me to renew my EHIC cards and also told me the website to get them done for free.

We have since booked another holiday and once again our insurance was a fantastic price of £137 for both of us! We would like to say a big thank you to all the team at Insurancewith as they have given us something to look forward to with lots more holidays planned away with our grandchildren. Thank you again.

Mr & Mrs Wallis, Sheffield

I want to say a big thank you for the professional manner of your colleague Bryony.

I recently had medical issues and needed medical insurance.  I had spoken to another company but found the professional manner of your staff outstanding.  The cover was great and took it out straight away as the interaction I had with your advisor was outstanding.

It’s hard to find good customer service but you do a great job.  Thank you and I look forward to using your products again and I’m happy to recommend people to you.

AK, Manchester

This was the first time I needed to get travel insurance since being diagnosed with breast cancer last year.  I thought that I could be penalised financially for having been poorly and was anxious about all the questions I may have to answer.

Insurancewith made the process extremely easy and the customer service representative I spoke to treated me with kindness, dignity and respect throughout the whole process, I can’t thank you enough for that. I was pleasantly surprised by my quote and can now go on holiday happy in the knowledge that I am fully covered. I have already recommended you to some of my friends. Thank you Insurancewith, I will be using you again in the future.

SE, Berkshire

I just want to say thank you to you and your team for helping me with my insurance.

I spoke with Byrony initially and she was extremely helpful and kind and I really appreciated that.  She asked many necessary questions but came up with a very realistic quotation which was confirmed by email soon after.

Unfortunately, I had a problem on my own computer and was therefore unable to open this and had to phone again. This time I spoke to Sandra who explained that Byrony was on the phone so I told her of my problem and she immediately said she would put a hard copy of the quote in the post to me. What excellent service, and at a very competitive price too. Thank you all.

AP, Hampshire

I was recommended by a friend as I was finding it difficult to get cover for myself and my wife – tried both Comparethemarket and Tesco’s who could not cover us. We are so pleased you are able to cover us and are delighted with the price you have quoted us

TC, Wales

Thank you once again for enabling me to enjoy another memory with my friends.  Many thanks, you really do make a difference

JC, Yorkshire

This is the second cruise policy I’ve taken with you – the advisors I spoke to during the screening process has been very helpful and knowledgeable. And your quotes have been very affordable compared to others I’ve had, you are over £1,000 cheaper

CD, Surrey

Thank you for setting up such an empathic and efficient service.

I can’t rate highly enough how easy it was to talk about my condition and feel that someone actually understood. And to be given a quote at a very reasonable cost, which I have accepted.
I hadn’t had the mental strength to start phoning travel insurance companies before our holiday and had left it till almost the last moment! But your team member was excellent and I will recommend your service to other cancer friends who still enjoy going on holiday although they have cancer. It is so rewarding to be able to go away and ‘feel normal’ and enjoy yourself as you have probably experienced too.

It is very reassuring to be able to go away knowing you have cover ‘just in case’


Insurancewith has been a blessing for us.

We have struggled to find insurance for my husband who has cystic fibrosis since he has got older. The other company’s we have tried have always wanted to charge us ridiculous prices for a week’s holiday, sometimes the prices worked out more than what we paid for our holiday.
Insurancewith is very affordable, the staff are fantastic always going the extra mile to give you the best service. They phone you back when they say they are going to, I’ve had to change dates before with no hassle or extra charges the staff are very friendly and experienced in my husbands condition.
I would just like to say a special thank you to Fiona though she has been so helpful to myself and my husband always at the other end of the phone or email answering all my questions and trying to find the best policy possible for our multiple trips abroad.

L & GR

Many Thanks for making my Holiday of a lifetime to Oz possible and uplifting my frame of mind, a massive Positive.


I have just taken insurance with your company for another trip abroad.

When I was first diagnosed with breast cancer I was in despair, not only with the worries of the illness, but because my son lives in Australia and I didn’t see how I would be able to visit him with affordable insurance cover.
I had received a quotation of almost £1000, so when your company was recommended to me by the hospital, I called you. Immediately I was impressed with the quiet calm, and professional help I received. The premiums were not excessive, and although at first I could only have single trip cover, I am delighted that, 2 years on, I can now have annual cover if I so wish.


Three years ago I had Cancer and after several approaches to insurance companies I managed to get travel insurance for my husband and myself to have a holiday in Madeira through Insurancewith.  It did me so much good.  Your rates were very reasonable and what really mattered to me at the time was the wonderful sympathetic lady I spoke to.
My other approaches to other insurance companies had not been the same at all.  I had just completed my treatment and am pleased to say have been fine since.  I was, obviously, fairly limited when I visited and what has prompted me to write again is that I have just returned from another trip there and it was so good to be able to do all those things I could not do last time.
I do not require your insurance at present but I have passed on your details to many people and sung your praises and though it is very late I would like to thank you very much for your help


Thank you for my insurance documents, I would like to say that I think your company are just the best.

I have passed your details to a number of my friends who are in the same situation as us, a cancer diagnosis and nowhere to turn for holiday insurance. I came across your company whilst on the internet and through yourselves we have been able to travel to Australia to see our daughter and Tenerife January gone. We are hoping to go away again in September and January providing all stays well with my husband and I will be in contact again for our insurance.
Your staff are all easy to talk with and very helpful and of course the cost of insurance is excellent.
I would give full marks in all aspects and will continue to recommend yourselves to anyone who needs specialist insurance.
Thank you once again for all your help.


I would like to take this opportunity to inform you of the service I have just received from one of your customer service agents. 

My call was taken by Dan, who conducted himself in an extremely professional and caring manner.  I believe his service to me went beyond any customer service I have received in years.  Nothing was too much trouble.  He was empathic, caring, efficient, professional and extremely helpful a total credit to your company.  I have never written before to a company just to express my compliments on a member of staff.  I am however, really pleased to be able to do it.  He has restored my faith in human nature.


Dear Fiona, I just wanted to write you a personal note to say what a wonderful company Insurancewith us and to praise your customer representative, Karen.

She was kind and empathetic and a pleasure to deal with.
I suffer from muscular dystrophy and quotes from other companies were frankly ridiculous, particularly for someone who’s never made claim. I’m so glad I persevered and contacted yourselves. I won’t be using anyone else from now on! Thank you once again


Just to say thank you.

My previous insurer now has no desire to cover any pre existing conditions, but sadly they are a part of so many peoples lives. It doesn’t mean we should have to stay at home!

I’m currently fit and well and love to travel so thank you for making that possible! Will definitely be using you for all our holidays now.


Dear Insurancewith, I  am not in the habit of writing to thank insurance companies, but in this instance I felt I had to make an exception.

You enabled my 24 year old son to take a holiday in Majorca this September, by insuring us at a reasonable price, where other companies quoted prices that were more than the original holiday or declined to quote us altogether.

He is a very keen traveller, but had not been abroad for nearly two years due to lengthy and intensive treatment for Ewing’s Sarcoma. He had a wonderful time and has come back ready to restart his studies at university in a better frame of mind than he has been in for a long time.

So, thank you for making this possible when I had nearly despaired of finding a company that realised that people with cancer need not be at vastly increased risk of claiming and more than most people need the life affirming feeling that a good holiday can bring.

In addition, I was very impressed with the professionalism, patience and kindness of the people at your company I dealt with, it made all the difference.

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